Shaping the Future of Hotel Operations
We help the world's best hotel operators move faster, cut friction, and automate repetitive work, so their teams can spend more time on the things only people can do.
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Hoteliers supported
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Guest requests automated
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Hotels running on Lance
Combinator
Our Mission
Hotels are built on human connection. The best guest experiences come from teams who feel supported, not buried in repetitive work. We build AI that carries the operational load while people stay in control of every moment that matters.
From answering guest calls around the clock to coordinating housekeeping, tracking maintenance, and scheduling smarter shifts, every Lance product exists to give operators more time for the work only they can do.
Our Vision
Caleb Chan
CEO & Founder
“Hotel teams bring judgment, warmth, and care. AI brings speed, consistency, and recall. Together, they unlock a new way to run a property.
Our vision is to give every hotel team the tools to focus on what matters most: the guest in front of them. By taking on the calls, the follow-ups, and the coordination that eat up a shift, we help staff spend less time on admin and more time on hospitality.
We're building more than a product. Alongside operators and frontline teams, we're building a new standard for hotel operations, where technology complements expertise, every department runs in sync, and every hotelier has the freedom to do their best work.”
Caleb Chan
CEO & Founder
Founders
Built by people who care about hospitality.
We bring together deep hospitality experience and cutting-edge technology to build better tools for hotel teams.
Caleb Chan
CEO & Founder
Gatik Trivedi
CTO & Founder
Gavin Brennen
COO & Founder
From our backers
“The future of lodging is here. We look forward to our partnership with Lance to revolutionize and optimize how we operate. The future is bright for hotel owners and operators.”
Greg Friedman
CEO, Peachtree Group
“From the moment I met Caleb Chan, I was sold on his vision of enhancing hotel operations with AI. The more we talked, the more the opportunity expanded, and before we knew it, we were really thinking big. I'm so excited for this launch, and so proud to be an early supporter.”
Colin Evans
“I stayed in three different hotels last week and ran into multiple operational problems: my luggage was sent to the wrong room, housekeeping had to walkie-talkie in for basic amenities. Lance is solving all of those problems.”
Vivian Shen
Partner
Combinator
Ready to See Lance in Action?
Join leading hotels using Lance to handle every guest request and run every shift more smoothly. Book a demo and see it live at your property.