One queue for every request, one record for every inspection
Lance puts work orders from the phone, the desk and the housekeeping pad into one Engineering queue with an owner and a clock, runs preventive maintenance on its cadence, and logs readings with a timestamp. Your engineers work from the pad, not a clipboard.
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Requests closed faster. Inspections never skipped. One record for the auditor.
A request arrives, someone owns it, the work is timed and closed, and the planned inspections keep their cadence. Here is what each product does in that sequence, and how.
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Work orders logged from the guest line, day or night
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Hotels running on Lance
0.0M
Guest requests handled across Lance hotels
The products behind it
The products behind maintenance.
Each one is a product on its own. Together they cover what comes in, who does it, where it is closed, and what is due next.
- 01Task ManagementProduct page
One queue per team, with room, owner, status and timing, whichever channel raised the request.
- 02Preventive MaintenanceProduct page
Templates that schedule inspections, readings logged with a timestamp, completion records kept.
- Product page
- 04AI Front DeskProduct page
Turns a guest's call about a warm room into a work order while the guest is still on the line.
Task Management puts every request in one Engineering queue.
A work order is the same object whoever raised it: the voice agent on a guest call, the front desk, a room attendant on the pad, or an engineer typing in what they found on rounds. It carries the room, the owner and the status, and the team works from one list instead of four.
The voice agent logs a request while the guest is on the line. The desk enters what a guest mentions at check-in. A room attendant flags a leak from the pad in the middle of a clean. An engineer adds what they noticed on rounds. Every one lands in the Engineering queue with the room attached, so nothing depends on who picked up the phone.
Whoever on shift can act on engineering work is notified; there is no named person who happens to be off. A supervisor assigns the order, or reassigns it in one tap when the night engineer takes over. The owner is on the order, so the desk can see who has 218 without a radio call.
The engineer starts the clock on the pad and stops it when the room is fixed. The order records when it was raised, started and closed, so you know how long AC calls actually take and which rooms keep coming back. If you want it, each new order is also emailed to a maintenance address.
Preventive Maintenance runs the inspections on a cadence, and keeps the record.
A PM template says what to inspect, who does it and how often. Lance turns it into scheduled instances: the boiler this month, the pool this week, the rooftop units this quarter. Each instance is a checklist the engineer works through on the pad, and each completion is a timestamped record.
Build a template once: the items to check, the team responsible, the interval. Lance generates the instances on that cadence and they show as due in the facilities view, then in progress, then done. Nobody has to remember that the boiler is due Thursday. It is already on the list, with the items.
Pool chemistry, HVAC, equipment: the reading is logged on the pad with the time and the person who took it. The log is a history, not a clipboard page, so a health inspector or a brand auditor can see every pool reading for the quarter in one place.
If the relief valve fails its check, the engineer raises a work order from inside the inspection without leaving it. The repair goes into the Engineering queue with its own owner and its own clock, and the inspection stays on its cadence. The completion record is what you hand over at a compliance review.
Mobile puts the queue, the checklist and the readings log in the engineer's hands.
Engineers are not at a desk. The operations pad runs on managed Android tablets in kiosk mode, bound to the hotel, with a login per person. The work order, the PM checklist and the readings form are on the same screen the engineer carries to the boiler room.
The tablet is provisioned to the hotel and locked to the pad. Each engineer signs in with a PIN and sees the orders assigned to them and the PM due today, and only what their role allows. At shift change the next person signs in on the same tablet and gets their own list.
The engineer starts the timer at the room, marks the order done when the AC is cooling, and the desk sees it close the same second. No walk back to the shop to update a spreadsheet, and no order that is fixed but still shows open.
A pool reading or a boiler item is logged from the pad at the equipment, with the time and the name attached. Messages and announcements from the chief engineer are on the same pad, translated for staff who read in another language.
The AI Front Desk turns 'the AC is not cooling' into a work order before the guest hangs up.
Most maintenance requests start as a phone call to the desk. Lance answers the main line on your existing PBX, recognizes a request for engineering, and logs the work order with the room number while the guest is still talking. The desk never writes it on a sticky note, and the engineer never has to ask which room.
The guest says the AC in 218 is not cooling. The agent confirms it, and the work order is in the Engineering queue with the room and what the guest asked for. The call log keeps the transcript next to the order, so the engineer can read exactly what was said.
A guest who wants to speak to someone, or a problem the agent cannot log, is transferred to the department you mapped for it on your PBX, with the request passed along. Nobody says it twice. If you switch the agent off, calls ring straight to the desk as before.
Each call is logged with a transcript, the actions taken and the outcome. The chief engineer can see which rooms called about temperature this month, so a repeat call is a pattern to fix, not a surprise.
Built for the problems an engineering team actually has.
Not a ticketing tool for an IT department. Lance is built around the call about the AC at 11 PM, the reading on a wet clipboard, and the inspection that slipped because the one person who remembered it was off.
The request that lived on a sticky note
A guest calls about the AC, the desk writes it down, the note does not survive the shift change. A work order with a room, an owner and a status does.
The 11 PM call about the heat
The night agent is alone and engineering has gone home. Lance logs the work order from the call. It is in the queue, with the time it came in, when the engineer signs in.
Readings on a wet clipboard
Pool chemistry on a sheet by the pump room is a record until it gets wet. Logged on the pad, every reading has a time and a name, and the quarter fits on one screen.
The inspection that slipped a month
PM that lives in one person's head gets skipped the week that person is off. A template generates the instance on its cadence, and the facilities view shows it as due.
How it works
From the request to the record.
- 01
A request comes in
From a guest on the phone, the front desk, a room attendant on the pad, or an engineer on rounds. It lands in the Engineering queue with the room attached.
- 02
It gets an owner
Whoever on shift can act is notified. A supervisor assigns it, or reassigns it at shift change. The desk can see who has it.
- 03
The work is timed and closed
The engineer starts the clock at the door and marks it done on the pad. The desk sees it close the same second, and the time it took is on the order.
- 04
Planned work keeps its cadence
PM templates generate inspections on schedule. Readings are logged with timestamps. The completion records are there when the auditor asks.
Under the hood
One queue, timed work, inspections on a cadence, readings on the record.
The details a chief engineer asks about before switching it on.
Sources
Four ways in
The voice agent on a guest call, the front desk, housekeeping on the pad, or direct entry. One queue per team, each order with a room, an owner and a status.
Routing
By capability
New work notifies whoever on shift can act on it, not a named person who may be off. A supervisor reassigns in one tap.
Timing
Start to stop
Each order records when it was raised, started and closed on the pad, so you can see how long jobs take and which rooms keep coming back.
PM
Templates on a cadence
What to inspect, who does it, how often. Instances are generated on schedule and show as due, in progress or done in the facilities view.
Readings
Timestamped logs
Pool chemistry, HVAC and equipment readings are logged on the pad with the time and the person. The history is there for a compliance review.
Devices
Managed tablets
The pad runs in kiosk mode on Android tablets bound to the hotel. One login per engineer, role-based access, no personal phones.
Security and data handling“Hotels have operated the same way for decades. Lance changed that.”
FAQ
Questions chief engineers ask first.
From the AI voice agent while a guest is still on the line, from housekeeping attendants who spot an issue during a clean, from the front desk, or from direct entry. They all land in the same queue with a room, an owner and a status.
Yes. PM templates define what to inspect, who does it and how often; inspections are scheduled on your cadence and completion records are kept, so nothing is skipped and compliance reviews have the documentation they need.
Yes. Readings for pool chemistry, HVAC, equipment metrics and any operational data your property tracks are logged with timestamps and ready for review.
Yes. If an inspection item turns up a fault, the engineer raises a work order from inside the PM on the pad. The repair goes into the Engineering queue with its own owner and timing, and the inspection stays on its schedule.
No. Work orders, PM templates and readings run inside Lance on their own. The voice agent sits on your existing PBX over a SIP trunk and the pad runs on managed Android tablets. There is no PMS or POS integration to build.
Related
- Task ManagementWork orders created, routed, and tracked to resolution.
- Preventive MaintenancePM templates, area readings, and facilities tracking.
- Back of HouseHousekeeping and maintenance working from the same platform.
See a guest call become a work order.
Book a demo. We will call your line about a room that is too warm, watch the order land in the Engineering queue, and close it from the pad.
