Responsible AI, Built to Protect Every Stay
Protect guest data, operational workflows, and every AI interaction with enterprise-grade security. Lance is built with privacy, transparency, and reliability at its core - so hotels can deploy AI with confidence.
Talk to our teamHow We Protect Your Data
Customer Data Never Trains AI
Your hotel’s conversations, documents, and operational data are never used to train or improve foundation models. Your data remains yours.
Private by Default
Every customer environment is logically isolated to prevent data from being shared across organizations. Your information stays separate from every other Lance customer.
Encryption Everywhere
Data is encrypted in transit and at rest using industry-standard encryption, protecting information across every interaction and system.
Role-Based Access Controls
Control exactly who can access data, workflows, and AI agents. Permissions are configurable to match your hotel's organizational structure.
Full Visibility
Monitor AI activity, user access, and operational events with detailed logs and audit trails, giving your team complete transparency.
Secure Infrastructure
Lance runs on enterprise-grade cloud infrastructure with continuous monitoring, automated backups, and high availability to ensure reliability around the clock.
Questions About Security?
Our team is happy to discuss our security architecture, compliance program, and deployment options for your organization.
Book a DemoAll data is encrypted in transit with TLS and at rest with AES-256. Keys are managed through enterprise-grade key management services with rotation policies.
Guest privacy is our top priority. Your data is only accessible to authorized users within your organization, and Lance never uses customer data to train public AI models without your explicit permission.
Lance combines grounded retrieval from your hotel’s own knowledge with human-in-the-loop review paths, so teams can audit and correct responses before they reach guests.
Every AI action is logged with source context and operator visibility, so your team can see what the system did and why.
You can export your data at any time. Upon contract termination, we delete customer data from active systems according to our retention policy and provide written confirmation on request.