Housekeeping with a plan for tomorrow and a board for today
Lance builds the housekeeping schedule from the occupancy forecast, lets the supervisor build the board in minutes, puts it on a tablet on every cart, and turns anything an attendant finds into a work order for engineering. Four products, one morning.
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A board in minutes, a schedule from real occupancy, more rooms turned per shift.
A forecast becomes a schedule, a schedule becomes a board, the board is worked on the pad, and what is found becomes a work order. Here is what each product does in that chain, and how.
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To build the day's board, down from 2 hours
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Days of housekeeping schedule built in one solver pass
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Hotels running on Lance
The products behind it
The products behind the back of house.
Each one is a product on its own. Together they cover tomorrow's staffing, today's board, the cart in the corridor and the leak found in 307.
Boards: the supervisor builds the day, Lance balances it.
The morning board is the housekeeping department's plan. On Lance the supervisor builds it the way they always have, by floor, by section, by who is in today, and Lance evens the load across attendants. At AC Hotel South San Francisco that takes about two minutes. It used to take two hours.
Every room is on the board with its current state. The supervisor assigns rooms to attendants on the board, and Lance balances the count across everyone on shift, so nobody gets nine checkouts while the next section gets four. Each attendant sees only their own rooms on the tablet.
Dirty, in progress, clean, inspected. An attendant taps start on the pad and the tile turns in progress; taps done and it turns clean; the supervisor inspects and it turns inspected. The dashboard at the desk and every tablet on the floor show the same board, updated in real time.
A checkout-time badge on the tile tells the attendant when the room frees up. Remarks and notes, extra pillows, a crib, a late checkout, a guest who asked not to be disturbed, sit on the room for the attendant, the supervisor and the desk to see. Nothing on a sticky note on the cart.
Management builds the schedule from the forecast and your minutes per room.
Housekeeping staffing is arithmetic that most hotels do by feel. Lance does it from the numbers: occupancy for each day ahead, the rooms that turns into, the minutes your property allows per room, and the people available. The solver builds the week; the supervisor reviews and publishes it.
The forecast comes from ProfitSage where your group uses it, or from the reports your PMS already emails (Marriott FOSSE, Hilton OnQ, Hyatt Opera, Power of M), checked every 15 minutes. Lance turns each day's occupancy into checkouts and stayovers, which is the number of rooms housekeeping has to turn.
Minutes per room for a checkout and for a stayover are your property's numbers, entered once. Rooms times minutes is the day's hours, and hours is how many attendants the day needs. The solver does this for all seven days in one pass, so a busy Saturday and a quiet Tuesday get different crews.
Availability, approved leave, days off, hour caps and consecutive-day limits are hard constraints: the solver never schedules over them. Rest between shifts is a weighted penalty it avoids wherever the roster allows. The supervisor reviews the week, regenerates a single day if the forecast or the roster changes, and publishes. Published is the plan the department works from.
Task Management turns what the attendant finds into a work order for engineering.
Housekeeping sees every room every day, which makes it the hotel's best inspection team. A shower that will not stop dripping, a lamp that is out, a towel bar coming off the wall: on Lance the attendant logs it from the pad in the room, and it lands in engineering's queue with the room attached. No walk to the desk, no note that gets lost.
The attendant opens the room on the tablet, adds the work order and keeps cleaning. The order carries the room, what was found and who raised it. The same queue takes orders from a guest call answered by the AI Front Desk, from the desk, and from the supervisor's inspection round.
Engineering works from one list: open, assigned, done. Whoever on shift has the capability to act is notified on their pad; a supervisor can reassign in one tap. Timing runs from start to stop, so you know how long a leak actually waited. An email copy can go to a maintenance address if the hotel wants one.
Engineering closes the order on the pad, in the room. The housekeeping supervisor and the desk see the status change the same second, so the supervisor knows when the room is fit to inspect and release, without radioing engineering to ask.
Mobile puts the board on the cart.
Attendants do not work at a desk, so the board cannot live on one. The operations pad runs on managed Android tablets in kiosk mode, bound to your hotel, with a login for each staff member. Boards, tasks, preventive maintenance, readings, messages and announcements, all on the tablet on the cart.
The tablet is registered to the hotel by an admin and locked to the pad. An attendant enters a PIN and sees their own assignments for the shift. What each person can see and do is set by role, so a room attendant, a supervisor and an engineer get different screens from the same device.
Each room on the list has the actions the job needs: start the room, mark it done, add a note the desk will see, raise a work order. Supervisors mark rooms inspected from the same pad. Every tap updates the board on the dashboard and on every other tablet at once.
Announcements and shift notes from the supervisor reach every pad, translated for staff who read in another language. At shift change the next person signs in on the same tablet and gets their own list.
Built for the problems housekeeping actually has.
Not a checklist app. Lance is built around the two-hour board, the room nobody can confirm is ready, the schedule guessed from last week, and the repair that waits until someone walks downstairs.
The board eats the morning
Two hours with the arrivals report, a whiteboard and a pen before the first cart moves. On Lance the supervisor builds the board in about two minutes and Lance balances the load.
Nobody can confirm a room is ready
The desk calls housekeeping, housekeeping radios the floor, the guest waits in the lobby. The board shows dirty, in progress, clean and inspected for every room, on every screen, live.
Staffing guessed from last week
Occupancy moves every day and the schedule does not. Lance builds the week from the forecast and your minutes per room, with days off, leave and hour caps as hard constraints.
The leak in 307 waits until lunch
The attendant tells the supervisor, who tells the desk, who calls engineering. On the pad it is an engineering work order before the cart leaves the room.
How it works
From the forecast to the last inspected room.
- 01
The forecast comes in
Occupancy for the days ahead arrives from ProfitSage or the PMS reports your hotel already emails, and becomes rooms to clean per day.
- 02
The schedule is built
The solver turns rooms and your minutes per room into headcount, fits it to who is available, and the supervisor reviews and publishes the week.
- 03
The board is built and worked
In the morning the supervisor assigns rooms and Lance balances them. Attendants work their list on the pad; tiles move from dirty to inspected as they go.
- 04
What is found gets routed
Anything found in a room becomes a work order for engineering: raised from the pad, closed on the pad, visible to the desk the whole way.
Under the hood
Your standards, your supervisor's style, your tablets.
The details an executive housekeeper asks about before the first board.
Room states
Four states
Dirty, in progress, clean, inspected. Every room, on the dashboard and on every tablet, updated the moment an attendant or a supervisor touches it.
Assignments
Supervisor-built, balanced
The supervisor assigns rooms on the board in their own style; Lance balances the count across attendants. Each attendant sees only theirs.
Forecast source
ProfitSage or emailed reports
Marriott FOSSE, Hilton OnQ, Hyatt Opera and Power of M reports are read from the inbox every 15 minutes. No PMS integration.
Scheduling
7 days, one pass
The constraint solver builds the week from rooms, minutes per room and availability. Leave, days off, hour caps and rest are hard constraints.
Tablets
Managed Android, kiosk
Device-bound to the hotel, locked to the pad, one login per staff member, role-based access. No personal phones.
Work orders
Raised from the room
Anything found during a clean becomes an engineering work order with the room attached, notified to whoever on shift can act, closed on the tablet.
How engineering works the queue“Fewer missed calls, faster room turns, and a front desk that finally has time for guests.”
FAQ
Questions executive housekeepers ask first.
Supervisors assign rooms on the board, in their own style, and Lance balances the load across attendants automatically. Each attendant sees exactly what is theirs on the tablet, and status updates the moment a room is touched.
Yes. A maintenance need found during cleaning becomes a work order immediately from the mobile pad and is routed to the maintenance team, with the room attached.
Yes. Schedules are generated from occupancy forecasts and your property's time-per-room standards so staffing matches demand; supervisors review and publish them.
No. The pad runs on managed Android tablets in kiosk mode, bound to the hotel. Each staff member signs in on the shared tablet and sees their own rooms and tasks; the next person on shift does the same.
From ProfitSage where your group uses it, or from the reports your PMS already emails: Marriott FOSSE, Hilton OnQ, Hyatt Opera, Power of M. Lance checks the inbox every 15 minutes. No PMS integration is required.
Related
- BoardsLive room status and assignments for the whole floor.
- ManagementLabor scheduling and supervisor visibility.
- Front of HouseFront desk and housekeeping sharing the same operational view.
See tomorrow's board built in two minutes.
Book a demo. We will load your rooms, build the board with your supervisor, and raise a work order from the pad so you can watch it land in engineering's queue.
