The AI voice agent that answers your hotel's phone
Guests call when the desk is busiest, or at 2 AM when nobody is there. Lance picks up every call, answers from your own knowledge base, routes to the right team and logs every request. On the phone system you already have.
Trusted by
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Every hotel call answered like your best front desk agent picked up.
0/7
Every call answered
0%
Guest requests automated
0+
Languages, one voice
0.0M
Guest requests handled
Answer every call, day and night.
Pool hours, parking, breakfast, late checkout. Most hotel calls are the same questions, and they arrive when the desk is busiest. Lance answers them in seconds from the FAQ library you control, in the language the guest calls in.
Every answer comes from your FAQ library, not the open internet. Edit an answer and it is live on the next call.
One natural voice, 99+ languages with native pronunciation. Guests are answered in the language they call in.
Below its confidence threshold Lance does not improvise. It offers the front desk instead, and the question is captured for your review queue.
A knowledge base that learns from real calls.
Start with your FAQs. Then watch what guests actually ask. Every question the library could not answer confidently is captured, cleaned up into a proper question and queued for review, so the next answer is one step away and the agent gets better every week without anyone retyping a transcript.
Missed questions are rewritten into clean FAQ wording, de-duplicated and queued with the call attached. A digest email keeps the list in front of the team.
Answer a missed question in the dashboard, or just tell Lance in chat, and it becomes an FAQ. Embeddings and caches update on their own. It is live on the next call.
Lance proposes new FAQs for your property to accept, edit or skip, and can import answers from a web page, pasted text or a photo of the welcome card.
- Pool hours0.94Answered
- Parking and valet0.91Answered
- Late checkout0.88Answered
- Pet policy0.57Flagged
Missed questions
Route to the right team. Nothing falls through.
Housekeeping, maintenance, reservations, the front desk. Lance works out which department the caller needs, even when they do not name it, and transfers the call over your existing phone system.
Calls reach Lance over a SIP trunk and transfers ring the phones and extensions you already have, with real ringback while it dials. No new hardware at the desk.
If a department does not answer, the call falls back to the front desk instead of a dead line, and the attempt is recorded in the call log.
What the guest asked for, the room and the outcome are in the call log and on the board, so whoever follows up can see it without a callback.
Turn calls into work, not voicemails.
Extra towels become a housekeeping work order. A broken AC becomes a maintenance ticket with the room number attached. Wake-up calls are scheduled on command. Everything lands on the operations board where staff already work.
Housekeeping and maintenance requests are logged while the guest is still on the line and appear on the board with a room, owner and status.
Scheduled on command and placed automatically at the requested time. No sticky notes at the desk.
A complaint is filed with a callback number so a manager can follow up, and the guest is never asked for a room number while upset.
- #905AC not coolingRoom 905 · MaintenanceDispatched18:21
- #736Late checkout to 1 pmRoom 736 · Front deskApproved18:39
- #212Wake-up call, 6:30 AMRoom 212 · ScheduledScheduled18:44
- #412Extra towelsRoom 412 · HousekeepingOn the way18:51
Texts guests what they asked for.
A restaurant booking link, the details of a place nearby, a work order confirmation. When a text helps more than a voice, Lance sends it from your hotel's number while the guest is still on the line. Switch it on per hotel.
Recommendation details, an OpenTable link for your restaurant and work order confirmations arrive by text, so nothing has to be written down.
After the call, a short thank-you text opens a thread the guest can use any time during their stay. Staff pick it up from the dashboard.
Every opt-in and opt-out is written to an append-only consent ledger, the first text carries the required disclosure, and STOP is honoured on every send.
Opt-in recorded · sent from your hotel number
Integrations
Connects to what you already run.
No rip and replace. Lance sits on your existing phone system and feeds the rest of the operation: the board your housekeepers work from, the tablet on the cart, the manager's morning report with call volume and top topics, a warm handoff to the sales agent. It can even text a guest the booking link for your restaurant or a place to eat nearby.
Built for the problems a front desk actually has.
Not another phone tree. Lance is built around the calls that cost hotels the most: the ones that go unanswered, the ones that interrupt a check-in, and the ones nobody writes down.
Calls missed at check-in rush
When three guests are at the desk and the phone rings, someone waits. Lance answers every line on the first ring, so the guest in front of you keeps your full attention.
Nobody on the line after midnight
Night audit cannot be everywhere. Late arrivals, wake-up calls and 2 AM questions get answered, logged and handed off.
The same twenty questions, all day
Pool hours, parking, breakfast, Wi-Fi. Lance answers them instantly from your library, so staff time goes to guests who need a person.
Requests lost between departments
A towel request taken at the desk and forgotten in the handoff. Every request becomes a logged work order with a room number, owner and status.
How it works
From ring to logged request in one call.
- 01
Guest calls in
Lance answers on the first ring with your hotel's greeting, in the guest's language.
- 02
Request is understood
A question, a transfer, a work order or a wake-up call. Lance classifies it and responds or routes.
- 03
Action is taken
FAQs answered. Work orders logged. Transfers made. Wake-up calls scheduled. Texts sent when they help.
- 04
Staff stay informed
Work orders on the board, the call in the log, low-confidence answers in your review queue.
Under the hood
Built for the phone line, not adapted to it.
Every piece of the stack is tuned for how hotel calls actually go: bad audio, a guest in a hurry, and a front desk that needs the work logged, not just answered.
Response
Sub-second
Streaming speech-to-text, streamed reasoning, streamed voice. The guest hears the first words back well inside a second.
Telephony
SIP, on your PBX
Connects over a SIP trunk and transfers ring the phones and extensions you already run, with a front-desk fallback if nobody answers. No new hardware.
Languages
99+
One voice, 99+ languages with native pronunciation and automatic language detection. Switch multilingual on or off per hotel.
Knowledge
Your FAQ library
Embedded search over your own answers with confidence thresholds. Edits go live instantly; uncertain answers are flagged for review.
Oversight
Every call logged
Transcript, actions and outcome for every call, with optional recording, plus a daily manager email with call volume, transfers by department and top topics. One switch turns the agent off and calls ring the desk as before.
Security
SOC 2 audited
Per-hotel isolation at the data layer and no cardholder data handled, ever. Card requests stay in your own PCI environment.
Security“Before Lance, the phone ran my desk. Every ring meant the guest in front of me waited, and every voicemail meant a request we found out about too late. Now every call is answered on the first ring, the easy questions never reach us, and the ones that do show up as work orders with a room number. My team talks to guests again.”
FAQ
Questions hotels ask before they switch it on.
No. It answers the calls they cannot get to and the questions that do not need a person, then routes everything else to your team with context. The desk can pick up any call, and one switch turns the agent off.
Yes. Lance connects over a SIP trunk and works alongside your PBX. Transfers to departments are real transfers that ring your existing phones and extensions, with a front-desk fallback if nobody answers.
It does not guess. Below its confidence threshold it offers the front desk instead, and the question is captured, cleaned up and queued for review so you can add the answer to your library in one step.
99+ languages with native pronunciation, in one consistent voice. Guests are answered in the language they call in, and multilingual can be switched on or off per hotel.
Yes. Every call is recorded and logged with a transcript, the actions taken and the outcome, visible to managers in the dashboard.
Lance is SOC 2 audited, isolates every hotel's data, and never stores or processes card data. Payment requests are handed to your own systems.
Built with OpenAI. Official partner.
Hear it answer your phone.
Book a demo and hear Lance take a call for your property: your FAQs, your departments, your phone line.
